Nobody likes getting their card towed, but saying that, I had the pleasure of meeting Butch as my tow truck driver. He showed me why my tailpipe was hanging on the ground, and that's because someone tried to cut off the catalytic converter. He lifted the car enough for me to see and take pictures. I wish I never had to meet him, but I'm glad I did. Would definitely give this company five stars, and Butch would get 10 if I could!