Frederick AUTO REPAIR

Honestly been going to this shop as a convenience, I only have 1 car so it's easy to do a drop off. Here's the issue, you'll do a drop off at your appt time but it'll be hours or even days before they call you back if they even call you. The last two times I had to call them to check on the status and they haven't even gotten to it. I also cant prove it but ill say this, I've always taken my car to them for oil changes and the last two times before I did my car kept making a noise so I paid them to do a diagnostic test, when i picked it up they didnt even give me paperwork, just told me they don't know whats wrong and took my money....after that I decided to check the dip stick and it was bare bones dry, so I did the oil change myself, after 5000 miles its perfect and no noise. So either my car burned all the oil or someone at the shop forgot to put some in. In either case probably better to find someone else.

Nice people. Very slow service.

I came to my car after work at like 4 pm and it had a flat tire. Was on the phone with insurance for over an hour while they told me they couldn’t find anyone to come help me since I was in a parking garage so I started calling local places. 40wesr quoted me 30 minutes but the nicest guy was there in like 15 or less and had my tire changed and all the other tires filled with air in 7 minutes. I’ll call them whenever I’m in trouble now. 11/10 would recommend

Great service at a reasonable price.

When I had a freak car accident involving a wind borne trash can smashed in the driver side window and mirror of my car while I was in motion (my infant son and I were miraculously unharmed), Rob arrived quickly and gave excellent service. While I was traumatized and trying to figure out what to do, Rob gave me great advice and was so kind and patient. Rob’s friendly and relaxed, but professional demeanor put me at ease and he made it easy to get my car to the shop. I’m so grateful for him!

I wanted to give a full 4-star but site only had 4.5. I had a local mechanic shop, both owners left this life too soon. 40West was recommended. I am very pleased. Work is completed correct the first time, no upsale pressure, only work required is performed, explanations are given, they treat ladies respectfully and honestly, . I recommend this auto repair company to all. If you are an AAA member and need a tow and repair, you are in luck. You have the option of having your vehicle taken to a good shop. 5-stars

Honest, reasonable, reliable

I called to see what the timing would be on a valve cover gasket replacement so I could plan a trip across the country well. I was told probably the timing would work depending on parts. When asking if we could order the parts ahead of time, I was told to call back when the shop manager was done with lunch. I called back. He was unable to take my call (understandably, he was under a car), but would be calling me back to discuss. Instead, I got a call back from the gal at the desk saying she was told it was not possible to replace my head gasket (very different than a valve cover gasket). I asked if instead, the valve cover gasket was something they could do since that's what I am really wanting done. She said it didn't matter, they couldn't do it. She said when they talked to me before (which has never happened as I would have been a new customer willing to spend a pretty penny), they already told me that. Looks like I will not be a new customer.