It’s uncommon for me to write reviews like these, but these folks deserve every star possible. I was in and out the same day, and that included the tow to the shop. I usually read the bad reviews before picking a place, but I noticed a pattern with the negative feedback here. Most of those reviewers seem to think: A) Auto repairs should be cheap. They aren't. Cars are complex machines, and many negative reviewers fail to understand that. B) Mechanics are magicians. Some people expect a diagnosis for a complex issue with just a quick look. Again, cars are complicated and proper work takes time. Or C) They have a massive fleet of tow trucks. Some people expect a pickup whenever and wherever; they simply don't have an infinite fleet. A lot of other low ratings just leave 1 star without saying anything at all. Don't let those deter you—this place is solid. Their pricing is completely fair, especially if you have AAA. If you don't have it, the membership is only $50 and literally pays for itself threefold between the covered towing and the discount on your bill. At the end of the day, these folks are now my go-to mechanics.
Thank you, Austin, for taking the time to write this incredible review! We appreciate your thoroughness in addressing common misconceptions about the auto repair industry. Our team works hard to provide top-notch service and fair pricing to all customers. We're glad you noticed our commitment to transparency and quality. Your recommendation means the world to us. Please don't hesitate to reach out if you need anything in the future.
- 40 West Auto Care & Towing