AAA said it would be an hour, 40 West showed up in 20 minutes. The driver, James, was fantastic. He was neat, clean, polite, efficient and professional. He had my vehicle hooked up in no time flat and dropped at the shop. Wish AAA would let me request 40 West when needed. Have had to deal with another business and they were dirty, gave bad information (it's okay to drive with a broken brake line!), and had a bad attitude. Never with 40 West have I had an issue. Need a tow or other vehicle issue resolved? Give them a call!