My car broke down on me in the middle of the night while I was on my way home (an hour away) from my sister's house. I had already called for roadside assistance to either get me home or back to my sister's house, but called 40 West to see if it was possible to get my car in their shop as soon as possible, since I'm 40 weeks pregnant - 2 days away from my due date at the time. The person who picked up was one of their tow truck drivers and let me know that I could call in the morning and potentially get in right away, given my situation. He was VERY KIND! The next morning, I did as instructed and called them first thing and they came to my sister's house to pick up the vehicle (the tow fee was far more affordable than Roadside Assistance!) got a diagnosis/estimate within an hour and had my vehicle back to operational by that afternoon! Every employee that I interacted with was incredibly kind, courteous, and empathetic to the situation and prioritized my needs, given the emergency. I'm very grateful to the entire staff at this shop and would highly recommend them to anyone in the Frederick area who needs assistance with their vehicle. Thank you all so much for your service!