Frederick AUTO REPAIR

I just wanted to write to you to tell you how great of an experience I had with Pedro. I called AAA on Friday at 3:30 or so. I told them that I had a dead battery in my car. They said that they put the order in and they would be here at 5:00 or so. I had to be somewhere before 6:00 so I was a little worried. About ten minutes after I hung up with AAA I went out to get the mail and I saw a 40 West truck pulling up. I couldn’t believe it. He was there in ten minutes, not 90. Then when he got out, he was super friendly and knew what he was doing. My car was running in no time. He’s definitely a great employee and great for the company.

I am out here in the area, visiting from Indiana. It's a 10-hour drive. Last Sat. Night, on Dec. 2nd, during heavy rain and fog, I got into a one-vehicle accident while exiting 70 East to get onto 15 North. I called 911, and the officer who came called 40 West on my behalf. Butch came to my rescue pretty quickly, considering that it was close to 3:00 a.m.!! My left front tire and rim were completely destroyed, so we agreed to flatbed my wagon to their tow yard, to await repairs on the following Monday. I am older and have balance issues due to vision problems and a neurological deficit...so have to use a cane to get around. Butch was extremely kind, helping me up into the cab of the tow truck, and back down, after getting me to the nearest hotel. The crew at both 40 West and their repair facility--Butch, James, and Rob--can't remember the other names--were throughout the "rescue and repair/replace" mission, totally professional, kind, and utterly competent!! I used to work for State Farm Auto Claims years ago, and I know how rare that is, believe me...plus, the team got my vehicle going in about a day and a quarter--almost unheard of, with Mondays typically being the busiest repair facility day of the week. I was, and AM, incredibly grateful to the gang at 40 West for helping to turn what was a very traumatic event into a good save. I would recommend these guys without hesitation to anyone in need of help. It is so rare anymore to see people operate at such a high level of competence and professionalism. And it certainly made a huge difference to me that they were all so kind. Keep up the good work guys--you are Aces in my book!! Thank you.

I found 40 west during the pandemic and have been coming to them regularly for the last 3 almost 4 years. They are very honorable and kind people! They never charge more than what is needed and always honor their customers. I recommend them to everyone and I refuse to go anywhere else, so much so that when my car broke down near north east MD I had it towed to 40 west haha. Love them!! Can truly only speak good things about them!!

Quick, super friendly, awesome service. I trust this business. My family and I always go to 40 West for anything vehicle related. 👏 Bravo!!!

My truck would not start, late in the afternoon before a cold front came in. 40 West told me if I could jump it and bring it in right away, they would check it and replace the battery if necessary. They did, and I drove away within a very short time. Great service, and friendly helpful people,.

Very fast response to my car that turned itself off at a light on a busy road. I was dropped off at my daughter's house, which was on the route to the garage. The driver, who's name I missed in my flustered state, was a gentleman when I entered and exited the truck, making sure I safely made it in and out of the big rig. The service garage was great at communicating what they diagnosed. I will definitely call 40 West Towing if I need their service again. Highly recommend!

GREAT service, very kind, honest/fair pricing. Always a pleasure to work with them

They were able to take my car in for a diagnostic check within a timely manner. The technician who worked on my car I spoke with him directly. They were up front with the pricing for the diagnostic check.

Excellent service! Prompt, and professional. Butch is great too!