I called to see what the timing would be on a valve cover gasket replacement so I could plan a trip across the country well. I was told probably the timing would work depending on parts. When asking if we could order the parts ahead of time, I was told to call back when the shop manager was done with lunch. I called back. He was unable to take my call (understandably, he was under a car), but would be calling me back to discuss. Instead, I got a call back from the gal at the desk saying she was told it was not possible to replace my head gasket (very different than a valve cover gasket). I asked if instead, the valve cover gasket was something they could do since that's what I am really wanting done. She said it didn't matter, they couldn't do it. She said when they talked to me before (which has never happened as I would have been a new customer willing to spend a pretty penny), they already told me that. Looks like I will not be a new customer.