I found 40 West when I first bought my used 2006 Toyota Sienna van from Fitzgerald Toyota in Gaithersburg (which I no longer trust). The van came with a dead battery, Which had to be jumped for me to drive home. This turned out to be an ongoing problem. Because I’m a AAA member, I called for a jumpstart the next morning finding the battery dead after a doctors appointment. 40 West came to my rescue. I asked the driver/technician if 40 West was a good repair place and was assured it was. That was nine years ago. John Harris, the terrific manager who’s worked at 40 West since he was in high school, has done or supervised all my van repairs ever since. He’s patient, kind, and really knows what he’s doing. He’s also extremely honest and doesn’t rip me off. And he listens. I am a bit of a nudge and can be a pain in the neck with many questions. John always answers them and is willing to work with me until I am happy. Cannot imagine having my van repaired anywhere else. And if I ever get a new car, I will continue with 40 West. Everyone there is wonderful, from Earl the owner to Debbie, the office manager/mom-to-everyone, who always calms me down & takes great care of me. I am a happy camper! Juliann Martinez