Frederick AUTO REPAIR

I was told I needed new front and rear brakes by another shop. I decided to seek a second opinion and went to 40 West Auto.John (West Auto) informed me that my brakes were 25% used and I did not need new brakes. This saved me hundreds of dollars. I respect their honesty and professionalism.

Reasonable great job friendly staff

This is more of suggestions than a review. I ask and was told that brakes, tires, etc are inspected during a regulars service--oil change. I would have liked to found out the results af that inspection. I guess everything waa OK but would have liked to know when I should expect to replace my brakes for instance or other future maintenance I should expect to do in the future. It would be nice if you had a recommended service schedule of things you should have done at certain mileage milestones. I believe I saw this on your website. You might want it posted in your shop to recommend customers routine maintenance that they should have done at certain mileage milestones. I know that I missed having my tires rotated with the oil change.

40 West was a great experience. They gave me time to make my decision on whether or not to repair my vechile. They were not pushy and very honest. The staff was always friendly and warm. I will definitely use them in the future.

I can’t say enough about John’s friendly attitude and willingness to help clarify mechanical repair issues. Unlike “some dealers I know” he is straight forward and doesn’t try to sell you service you don’t need.

Stuart said the staff does very well and everything is fine.

I've taken my vehicles to 40 West for probably 15 years now. They always work with the utmost professionalism, are great at communicating what's going on and what's required to fix whatever's wrong with my vehicle, and give a fair price. They have a customer for life in me.

We had a great experience with 40 West Auto Care and Towing. We are from out of town and hauling horses and our starter went. They were friendly and efficient in towing the car and repairing it so we could get our horses home safely in a timely fashion.

I was picking up dinner with my grandson. When I started to backup, the car would not shift. Called AAA and a 40 West tow truck was there within 15 minutes. Called Ford where I usually have my car serviced. They said they could not work on Chyrsler transmission. Mike looked under the hood and immediately said it was the shifter cable. He said they could do the repairs. I was so relieve and thankful. This was Thursday evening. John called me Friday morning, confirmed it was the shifter cable and gave me repair price. Told me it would be ready Monday or Tuesday depending on delivery day of part. He called Tuesday morning to say it was ready. I hope I got everyone's names correct because they did an exceptional service. This is not the first time 40 West has came to my rescue. Last December they changed the battery in my car which was wonderful because the tire had to be removed to get to the battery. Thank you 40 West Auto Care and Towing!

40 West is honest, economical and gives excellent advice as well as service. Having been overcharged for unnecessary work in the past at other shops, I highly value the integrity and trust I have found in this repair facility. I won't go anywhere else!