As usual in a fleet the odds are, something un-expectantly is going to leave you down. One call for the tow, driver arrived with-in the hour. A call about 24 hours later, from John, that its fixed come and pick it up. They can call with a price quote before fixing if you want but we just let them have at it, if its a general repair. If its more than that, John always calls with a price and an explanation.