Frederick AUTO REPAIR

Awesome work as always, straight forward answer's and no BS. The way everything should be.

Joseph said the staff are great and the owner is a nice person.

Response was quick , the service extremely professional and the people outstanding. I ended up needing a battery which was installed in a snap and was done correctly and efficiently. The service man knew what he was doing and I had the utmost faith in his ability. The price of the battery I needed was competitive and quite reasonable. I would not hesitate to request 40 West if and when I should need assistance in the future. All in all the the whole procedure was quite painless and quite satisfactory in all areas. 40 West is an extremely well run business and other service providers would be lucky to be half as good . No wonder they have such a great reputation.

On July 4th 2020 my child and I were on the way back from Virginia to Maryland when I got a flat tire I called my insurance company for roadside assistance and was hung up on three times, very disrespected and no solution, I called numerous towing companies in the Germantown area and not one of them would come and help us. I called everyone in my phone book list no one was come help. My son and I sat for 4 hours trying to figure out what to do because our spare tire was low on air, so I was going to have to have a rollback tow me home my final call was to 40 west towing, they answered with respect very polite very nice any rollback was dispatched to our location. As we waited a couple pulled up had a air compressor mysteriously in the back of their vehicle and blew up the spare tire. When the rollback didn't reach our location Kyle was respectful very nice very courteous and when I told him that we no longer need his service that we got the spare tire fixed he was not angry he was not rude he wasn't disrespectful he was still the same person when he pulled up he made us feel safe so thank you very much Kyle we greatly appreciate it and thank you 40 West if we ever break down again 40 West will be the first people I call.

Excellent all around service from taking my initial call to the technicians expertise and courteous manner.

Everyone at 40 West Auto Care is wonderful and look out for their customers as the #1 priority. I wouldn’t consider going anywhere else for auto services.

I attempted to schedule service here by completing the form on their web site on Sunday. I never got a call or an email back. At 4:45 today, Tuesday, I finally called and asked about my request. The person on the phone, who would not give his name, said they were closed and that he only worked there part-time and knew nothing about the web site or scheduling. Google gives their closing time as 8, but even if the correct closing time were 5 as he stated, it was not yet 5 at the time I called. I requested to speak to someone else, and he said the foreman had gone home for the day. He seemed uninterested in my business or in helping me with my request, so I guess I will schedule my service elsewhere. I'm pretty shocked that a AAA-rated business would treat a potential customer this way, and I will be reporting my negative experience to AAA.

They promptly picked up my car when they said they said they would. The dispatcher called me and let me know when the tow truck driver would arrive. They promptly repaire my Hyundai and called the same day to let me know it was repaired. Always a fair price with great service!

The type of professionalism and service at 40 West are truly amazing.

This place is like home for my car! They are so friendly and willing to take you whenever. They are honest and never scam of money. They do great work and I will never go anywhere else!