On July 4th 2020 my child and I were on the way back from Virginia to Maryland when I got a flat tire I called my insurance company for roadside assistance and was hung up on three times, very disrespected and no solution, I called numerous towing companies in the Germantown area and not one of them would come and help us. I called everyone in my phone book list no one was come help. My son and I sat for 4 hours trying to figure out what to do because our spare tire was low on air, so I was going to have to have a rollback tow me home my final call was to 40 west towing, they answered with respect very polite very nice any rollback was dispatched to our location. As we waited a couple pulled up had a air compressor mysteriously in the back of their vehicle and blew up the spare tire. When the rollback didn't reach our location Kyle was respectful very nice very courteous and when I told him that we no longer need his service that we got the spare tire fixed he was not angry he was not rude he wasn't disrespectful he was still the same person when he pulled up he made us feel safe so thank you very much Kyle we greatly appreciate it and thank you 40 West if we ever break down again 40 West will be the first people I call.