I tried to schedule service here by completing the form on their web site over the weekend. I never got a call or an email back. So at 4:45 today, Tuesday, I finally called and asked about my request. The man on the phone, who did not give his name, said they were closed and that he only worked there part-time and knew nothing about the web site or scheduling. I requested to speak to someone else, and he said the foreman had gone home for the day. Google gives their closing time as 8, but even if the correct closing time is 5, it was not yet 5 at the time I called. Why was no one knowledgeable there to speak to during business hours? Since 40 West Auto doesn't seem to want my business, I guess I will take it elsewhere. I'm pretty shocked that this AAA-rated business would treat a potential customer this way, and I will be reporting my negative experience to AAA.